Here we have a bed and breakfast josh rouse

On the flip side, a larger office usually has state-of-the-art technology, lots of availability and takes lots of insurance, but they donвЂ™t have the warm, family feel. On the staffвЂ™s end, they usually lose out on all the perks of being with a larger, more corporate office. In a small dental office, everyone knows everyone, but they canвЂ™t always provide all of the technology, cross-education and availability that a large office has. They try to get to know YOU, your tendencies, your family, your job. The Ritz Carlton (the other end of the size spectrum) is like a bed and breakfast on steroids, but with all the amenities of a luxury hotel. I like it because it feels personal and unique. One of my favorite places to stay when I go on vacation is a bed and breakfast.

Deliver a small office feel with large office amenities:.

Here are just three examples of ways that we create an experience that people will talk about: We want people to not only tolerate us, we want them to ENJOY (yes, dental visits can be enjoyable) their experience and then BRAG about us. Redefining that experience is our mission. We will deliver a warm, welcoming and compassionate environment while giving our patients control over their treatment decisions.вЂќДЄsk the general public to explain a dental experience and the majority of them will give you similar answers: painful, expensive, anxiety-provoking, nerve-wracking, etc. We recently rewrote our mission statement for our office: вЂњWe aim to REDEFINE the dental experience by exceeding our patientsвЂ™ expectations. Now that we understand patientsвЂ™ expectations вЂ¦ itвЂ™s time to вЂњwowвЂќ them! So if you have a good online presence, these patients may have higher expectations as well. Nowadays, online reviews are the new word-of-mouth. We are constantly working to get more patient reviews so that people hear about us.

In our office, we are constantly striving to improve our online presence so that it matches our core beliefs and values.

Exceeding their expectations can sometimes overwhelm them and make them start to think that itвЂ™s all just too much, too different, too fast.

You need to be somewhat careful with these types of patients.

It could be a good experience because they liked their previous office, a bad experience because they werenвЂ™t happy or it could be indifference (not really expecting much from a dental visit).

Most likely, their expectations are going to be completely based on their previous dental experience.

A patient referred from the yellow pages or a sign on the building:.

The other doctor is usually already selling the patient on your practice and the experience to expect.

Again, theyвЂ™re most likely going to have a higher set of expectations.

A patient referred from another doctor/dentist:.

These types of patients are most likely going to have higher expectations of our office, usually because their friend or family member that referred them talked up the office.

A patient referred from another patient:.

It is crucial to always ask new patients how they found out about your office, because it can have a big impact on what they expect. I believe there are four types of patients that can come into an office, each having slightly different expectations. We have to be able to accurately identify what someone expects from our office before we can deliver the appropriate experience. Or it could be a bad experience, which typically means the office fell short of the patient's expectations. Exceed expectations and people talk.ДЄ visit to the dentist is an experience for new patients.В It can be a good experience, which usually means that the team and the doctor exceeded expectations. The same thing is happening to our dental offices - exceed expectations with an amazing experience and build a positive reputation. If their expectations are met, they usually donвЂ™t comment вЂ¦ and if their experience is less than ideal, they usually leave a negative review. If a vacationer has their expectations exceeded, they typically share a positive review.

Have you ever used to help you make a vacation decision? TripAdvisor's mission statement is, вЂњHelp people around the world plan and have the perfect trip.вЂќ They do this by giving consumers an open forum to share their experiences on the Internet.

Here we have a bed and breakfast josh rouse